Ayvens

Q: When do I get my fuel card?

As soon as we know your new car’s registration plate, we will order your fuel card(s), which will be automatically sent to you. Your PIN will be sent in a separate letter for security reasons.

Q: Where can I refuel with my fuel card?

Where you can refuel depends on the type of fuel card you have and the agreements your employer has made with Ayvens. If you're not sure you can check with your fleet manager or in your lease agreement.

Q: How does my fuel card work?

Your fuel card is linked to your car and can't be used for other cars. You can pay at the petrol station with your fuel card, using your 4 digit pin.

Q: I've forgotten my PIN. What should I do now?

Have you forgotten your PIN code? Request a new pin code via My driver app or the website. You can also declare any costs incurred there. (add links) Did you enter the wrong PIN three times? Then you are only blocked for 48 hours. You can use the fuel card again after 48 hours.

Q: I have lost my fuel card. What should I do?

You can request a new fuel card via My driver app or via the website. Your current card is automatically blocked when you request a new one. Declare costs incurred via My driver app or the website. (add links)

Q: Why are some charging points only accessible with the app and others only with the charging card?

This depends on the type of station. Some stations are equipped without an RFID reader and some cannot yet be controlled by apps. Most charging stations are accessible via the charging key.

Як ми можемо вам допомогти?

Choose a topic you want to know more about

Питання

When do I get my fuel card?

Where can I refuel with my fuel card?

How does my fuel card work?

I've forgotten my PIN. What should I do now?

I have lost my fuel card. What should I do?

Why are some charging points only accessible with the app and others only with the charging card?

Ми готові прийти на допомогу

наш команда експертів з радістю вам допоможе у разі виникнення будь-яких питань.

Як ми можемо вам допомогти?

Про лізинг

Лізинг для бізнесу

Flex лізинг

Private Lease

Закінчення контракту

Доставка

Обслуговування

Шини

Допомога на дорозі

Пошкодження

Підмінний автомобіль

Fuel & Charge Card

Fines

Insurance

Мій автопарк

My driver app

Документи

Повернення транспортного засобу

Ми готові прийти на допомогу